Privacy Policy

1.1 The Mane House (“us,” “we,” or “our”) operates the website https://themanehouse.co.uk (referred to as the “Service”).

This page outlines our policies regarding the collection, use, and disclosure of personal data when you access our Service, as well as the choices available to you regarding your data.

1.2 Your personal data will be collected, stored, and processed in compliance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and all other applicable data protection laws.

1.3 The Mane House acts as the controller of your personal data for purposes outlined under the GDPR.

1.4 We utilise your data to deliver and enhance the Service. By accessing or using the Service, you consent to the collection and use of your information as described in this policy. Unless otherwise stated, the terms used in this Privacy Policy carry the same definitions as those outlined in our Terms and Conditions, which are provided when engaging with our Service.

2.1 We collect personal information directly from you. If you are referred to us by an intermediary, we may also receive some of your personal information from them during the referral process. Additionally, we may obtain your information from publicly available directories or credit reference agencies. The personal information we collect may include, but is not limited to:

• Title
• First Name
• Last Name
• Email Address
• Phone Number
• Postal Address
• Cookies and Usage Data

2.2 You may provide us with personal information in several ways:

• By directly supplying the information listed above, either individually or when registering to use our Services.
• By corresponding with us via email, in which case we may retain the content of your message, your email address, and our responses.

2.3 We may use your personal data to contact you with marketing or promotional materials and other information that may be of interest to you. You can opt out of receiving some or all of these communications by:

• Clicking the “Unsubscribe” link in our email marketing materials.
• Contacting The Mane House directly via info@themanehouse.co.uk.
• Writing to us or calling the salon to request removal from our mailing list.

3.1 We may collect information regarding how you access and use the Service, referred to as “Usage Data.” This data may include details such as:

• Your computer’s Internet Protocol (IP) address.
• Browser type and version.
• The pages of our Service you visit.
• The date and time of your visit.
• The duration of your time spent on specific pages.
• Unique device identifiers.
• Other diagnostic data.

4.1 Upon your first visit to our website, you will be presented with a Cookies banner, allowing you to accept or manage your cookie preferences in compliance with applicable regulations.

4.2 We use cookies and similar tracking technologies to monitor activity on our Service and store specific information.

4.3 Cookies are small data files that may include an anonymous unique identifier. These files are sent to your browser from a website and stored on your device. Additional tracking technologies, such as beacons, tags, and scripts, are also used to gather and analyse information to improve our Service.

You can configure your browser to refuse all cookies or notify you when a cookie is being sent. However, please note that if you choose not to accept cookies, certain parts of our Service may not function properly.

Examples of cookies we use:

• Session Cookies – To operate our Service.
• Preference Cookies – To remember your preferences and settings.
• Security Cookies – To enhance the security of our Service.

5.1 A Data Controller refers to an individual or entity who, either independently or in collaboration with others, determines the purposes for which and the methods by which personal data is processed.

For the purposes of this Privacy Policy, The Mane House serves as the Data Controller for your personal data.

6.1 The Mane House uses the data we collect for a variety of purposes, including:

• To provide and maintain our Service.
• To inform you of any changes to our Service.
• To offer customer support.
• To gather analysis or valuable insights to improve our Service.
• To monitor usage and performance of our Service.
• To detect, prevent, and address technical issues.
• To provide you with general information about other services we offer that are similar to those you have already inquired about.

7.1 The Mane House will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may retain and use your personal data to the extent required to:

• Comply with legal obligations (e.g., data retention laws).
• Resolve disputes.
• Enforce our legal agreements and policies.

7.2 Usage Data is retained for internal analysis purposes, typically for a shorter period. However, we may retain it longer if it is required to:

• Strengthen the security of our Service.
• Improve the functionality of our Service.
• Comply with legal obligations requiring extended retention.

7.3 In certain circumstances, even after your data has been deleted or anonymised, we may need to retain specific parts (e.g., your email address) to:

• Meet compliance obligations under GDPR or other applicable legislation.
• Detect and prevent fraud.

8.1 The Mane House ensures that any transfer of your personal data is subject to appropriate safeguards, as required under applicable data protection laws. These safeguards may include standard contractual clauses or other lawful transfer mechanisms.

8.2 By consenting to this Privacy Policy and submitting your information, you agree to the transfer of your data as described.

8.3 The Mane House will take all reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy. No transfer of your personal data will occur to an organisation or country unless adequate controls are in place to ensure the security of your data and other personal information.

9.1 In certain situations, The Mane House may be obligated to disclose your personal data if required by law or in response to valid requests from public authorities, such as a court order or a government agency request.

10.1 The Mane House may disclose your Personal Data in the good faith, belief, that such action is necessary:

• To comply with a legal obligation;
• To protect and defend the rights or property of The Mane House;
• To prevent or investigate possible wrong doing in connection with the Service;
• To protect the personal safety of users of the Service or the public;
• To protect against legal liability.

10.2 Under GDPR, the main grounds that we rely upon in order to process your Personal Data are the following:

• Necessary for compliance with a legal obligation – we are subject to certain legal requirements which may require us to process your Personal Data. We may also be obliged by law to disclose your Information to a regulatory body or law enforcement agency;
• Necessary for the purposes of legitimate interests – either we, or a third party, will need to process your Personal Data for the purposes of our (or a third party’s) legitimate interests, provided we have established that those interests are not overridden by your rights and freedoms, including your right to have your information protected. Our legitimate interests include responding to requests and enquiries from you or a third party, notifying of changes to our Service, optimising our website and user experience, informing you about related and relevant properties and ensuring that our operations are conducted in an appropriate and efficient manner;
• Consent – in some circumstances, we may ask for your consent to process your Personal Data in a particular way.

11.1 The security of your data is of utmost importance to us. However, please note that no method of transmission over the internet or electronic storage is completely secure. While we employ commercially acceptable measures to protect your personal data, we cannot guarantee its absolute security.

12.1 We may engage third-party companies and individuals (“Service Providers” or “Data Processors”) to support the delivery of our Service. This includes facilitating the Service, performing Service-related tasks, or assisting us in analysing how the Service is used.

These third parties are granted access to your personal data solely to perform these tasks on our behalf and are strictly obligated not to disclose or use your data for any other purpose.

13.1 We may use third-party service providers to monitor and analyse how our Service is used.

13.2 One such service is Google Analytics, a web analytics service provided by Google. Google Analytics tracks and reports website traffic by collecting data about how users interact with our Service. This data is shared with other Google services, and Google may use the information to contextualise and personalise ads within its advertising network.

13.3 To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on. This add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from collecting and sharing information about your activity on our Service.

13.4 For more information about Google’s privacy practices, please visit the Google Privacy Terms webpage.

14.1 To provide certain services, we may need to share your personal data with third-party service providers. We will only share your personal data when it is necessary to do so or when required to deliver a service to you.

Circumstances under which personal data may be shared include:

• With CRM systems and IT infrastructure companies.
• With email logistics or automation providers.
• For website development purposes, where we may need to grant website FTP access to trusted development partners.

15.1 Our Service may include links to external websites that are not operated by us. If you click on a third-party link, you will be redirected to that third party’s website. We strongly encourage you to review the privacy policy of every site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

16.1 We may update this Privacy Policy periodically and reserve the right to make changes at any time. You are encouraged to review this Privacy Policy regularly to stay informed about any updates or modifications.

17.1 You may contact us by telephone, email or in writing, regarding issues you have relating to privacy and/or the data we hold about you.

Address

The Mane House

Bloomsburys
Sissinghurst Rd
Biddenden
Kent
TN27 8DQ

Telephone

07494 117899

Email

info@themanehouse.co.uk